Website: skywinnew.com

Dispute Resolution And Complaints Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Dispute Resolution & Complaints Policy (“Policy”) governs how complaints, disputes, and claims are handled on skywinnew.com (“Platform”), operated by SkyWin New (“Company”).

By using the Platform, users agree to follow the procedures outlined below.

1. Purpose

The purpose of this Policy is to:

• Provide a clear process for resolving disputes
• Ensure fair and timely handling of complaints
• Minimize legal conflicts
• Maintain transparency and accountability

2. Types of Disputes Covered

This Policy applies to disputes related to:

• Account access and suspension
• Payments, withdrawals, and refunds
• Prize claims and winnings
• Technical issues affecting participation
• Policy violations or enforcement actions

3. Complaint Submission

3.1 Users must submit complaints through:

📧 support@skywinnew.com

3.2 The complaint must include:

• Registered account details
• Description of the issue
• Supporting evidence (if applicable)

3.3 Anonymous or incomplete complaints may not be processed.

4. Complaint Handling Process

4.1 Upon receiving a complaint, the Company will:

• Acknowledge receipt
• Review the issue
• Investigate relevant data and records

4.2 The Company may request additional information where necessary.

5. Resolution Timeline

5.1 The Company aims to resolve complaints within a reasonable timeframe.

5.2 Complex cases involving verification or investigation may take longer.

6. Internal Decision Authority

6.1 The Company’s internal records, including:

• System logs
• Transaction history
• Account data

shall be considered final and authoritative in determining outcomes.

6.2 Decisions made by the Company shall be final and binding, unless required otherwise by law.

7. Escalation Process

7.1 If a user is not satisfied with the resolution, they may request escalation.

7.2 Escalated cases will be:

• Reviewed by a higher authority within the Company
• Subject to additional evaluation

8. Arbitration / Legal Resolution

8.1 If a dispute cannot be resolved internally, it may be referred to:

• Arbitration, where applicable
• Courts of competent jurisdiction

8.2 The governing law shall be as defined in the Terms & Conditions.

9. Restrictions on Claims

Users must not:

• File fraudulent or misleading complaints
• Abuse the dispute process
• Initiate multiple claims for the same issue

Such actions may result in account suspension.

10. Limitation of Liability

The Company shall not be liable for:

• Losses due to user negligence
• Delays caused by investigations
• Outcomes based on verified system records

11. User Cooperation

Users agree to:

• Provide accurate information
• Cooperate during investigations
• Respond to requests promptly

Failure to cooperate may affect resolution outcomes.

12. India-Specific Considerations

Users accessing the Platform from India must ensure:

• Compliance with State laws
• Lawful participation

Disputes arising from violations of local laws may not be entertained.

13. Record Keeping

The Company may retain:

• Complaint records
• Communication logs
• Investigation details

for compliance and audit purposes.

14. Policy Updates

This Policy may be updated periodically. Continued use constitutes acceptance.

15. Contact

For complaints and disputes:

📧 support@skywinnew.com